FAQs

General

Q. Why memory foam?
Memory foam reliefs the neck's pressure you accumulate during the day and allow your muscle to relax. Quality Memory Foam also makes sure your pillow stays in shape-- that's mean, you never have to fluff your pillow again! Quality memory foam means it will not lose its shape over time easily, and it's protected with a cotton-polyester hybrid fabric cover to ensure long-lasting usage.
Q. What is a contour pillow?
Contour pillow is designed to fit the natural curve of the head and neck, providing firm support to the body and relaxes your muscle during the night.
Q. What is an Adjustable pillow?
Adjustable pillow are designed to suit your body type, sleep position, and personal preference. Simply add or remove the memory foam inserts to adjust the height to your needs! You can also adjust the firmness of the pillow by arranging the inserts.
Q. How do I take care of my pillow?
You can hand wash the cover, but do not attempt to machine wash or machine dry the foam pillow. If necessary, gently spot clean area of the inner cover with soft sponge using mixture of mild detergent and water. Do not use excess mixture and do not wring the pillow. Blot area with dry cloth. Air dry completely before use or covering with bedding.
Q. Is the cover washable?
Yes! Our cotton-polyester hybrid fabric cover with zipper can be wash if needed.
*Please carefully read the instruction on the washing label before cleaning.
Q. How do I get rid of the memory foam scent?
You may notice the smell of odor upon unpacking the product, but do not worry, your pillow is not damaged. We recommend that you should remove the product from it's packaging within 24 hours of receipt and leave it in a well-ventilated area for 24 hours before use.

Certifications

Q. What is CertiPUR-US certification?
Our products is CertiPUR-US certified to ensure the product you get is free from harmful material and environment!
Q. What is Oeko-Tex Standard 100?
The breathable fabric cover meets the Oeko-Tex Standard 100 and is free of harmful chemicals and are safe for human use.

Shipping

Q. How much is the shipping cost?
We offer free shipping in United States!

Warranty

Q. How do I make a claim on a product warranty?
If your product is defective in materials or workmanship, our manufacturer warranty will replace your item or refund the price of your item within the warranty period.
Please contact us to get your claim started: eshop_na@zeo-sleep.com

Contact us